FAQ

Sold-out items are not currently planned for restocking due to production schedules and material sourcing. However, popular items may be re-released as 'Remake versions' with adjusted sizing. We listen to customer feedback through our Q&A board and SNS.

We are a doll costume brand. The doll bodies, heads, and wigs featured in product photos are not for sale. Except for special collaboration items, we do not sell full sets including dolls.

Each product page specifies the doll body type and detailed measurements used as the production reference. Size modification or tailoring services are not available, so please verify sizing before purchasing.

New products are typically released approximately every 3 months.

Please refer to the 'Order Guide' section for detailed ordering instructions.

Limited Edition Products: Orders will be shipped within 1–3 business days after payment is completed. Made-to-Order Products: Orders will be shipped after a production period of approximately 2–3 months following payment completion. Production times may vary by item, so please refer to the specific product page for more details.

Limited Edition Products: These items are pre-made, so there is no additional production time required. Made-to-Order Products: These typically require a production period of approximately 2–3 months. However, as production times may vary by item, please check the specific product page for exact details.

Limited Edition Products: Cancellations are accepted as long as the order has not yet been shipped. Once the item has been shipped, cancellations are no longer possible. Please refer to our Exchange and Refund page for further details. Made-to-Order Products: Cancellations are accepted only within 1 week after payment is completed. Once the production process begins, cancellations are no longer possible. Please refer to our Exchange and Refund page for further details.

Domestic orders ship via Korea Post. International orders ship via EMS or DHL Express. A tracking number is emailed upon dispatch.

Free Repair: Any product defects discovered within 7 days of receipt will be repaired free of charge. Paid Repair: If the product is damaged during use within 1 year of receipt, we offer paid repair services. Please Note: Complete repairs may not be possible depending on the extent of the damage or the availability of materials. Please contact us for a consultation before requesting a repair.

Please refer to the Exchange & Refund Policy page at the bottom of the website for detailed policy.